FAQ'S

FREQUENTLY ASKED QUESTIONS

*PICK UP/PICK UP LOCATIONS* (NEW 05/2023)

Q : IF I SELECT FREE 'KAUAI' PICK UP AT CHECKOUT. WHEN/WHERE CAN I PICK UP MY ORDER? CAN I PICK UP THE SAME DAY I PLACED MY ORDER?

A : WE WILL TEXT/EMAIL YOU DIRECTLY WHEN YOUR ORDER IS PICKED & READY TO BE PICKED UP. ORDERS PLACED BEFORE 10AM HST CAN BE PICKED UP BEFORE 5PM THE SAME DAY. AGAIN, WE WILL NOTIFY YOU VIA TEXT/EMAIL TO CONFIRM.

Q : DO YOU SHIP?

A : YES, WE DO. WE ARE ONLY ABLE TO SHIP TO OUTER HAWAIIAN ISLANDS & THE CONTINENTAL U.S. AT THIS TIME, INCLUDING ALASKA. WE SHIP VIA USPS WHICH INCLUDES TRACKING INFO. TRACKING INFO WILL BE EMAILED TO YOU ONCE YOUR ORDER HAS BEEN SHIPPED. PLEASE ALLOW 24-48 HOURS AFTER YOUR ORDER IS CONFIRMED FOR YOUR TRACKING INFO TO BE SENT. ONCE TRACKING INFO HAS BEEN SENT TO YOU, AND THE CARRIER HAS ACKNOWLEDGED PACKAGE PICKUP, WE ARE NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN PACKAGES BEYOND OUR CONTROL. ALL OUR PACKAGES ARE SENT INSURED AND WILL BE THE RESPONSIBILITY OF THE CUSTOMER TO FILE A REPORT WITH THE MAIL CARRIER.

Q : WHAT IF I LIVE ON KAUAI, DO I NEED TO PAY FOR SHIPPING?

A : THE SHORT ANSWER IS NO. BUT YOU HAVE THE OPTION TO HAVE YOUR ITEMS SHIPPED TO YOU IF YOU PREFER. JUST CHOOSE THE SHIPPING OPTION WHEN YOU CHECKOUT. OUR BUSINESS IS LOCATED IN WAILUA, AND WE CAN MEET ANY WHERE BETWEEN ANAHOLA AND PUHI ON CERTAIN DAYS. ONCE YOUR ORDER HAS BEEN PLACED AND CONFIRMED PLEASE BE SURE THAT YOUR CONTACT INFO IS UP TO DATE AND WE WILL CALL, TEXT OR EMAIL TO SCHEDULE A PICK UP TIME. WE ASK THAT YOU PLEASE NOTIFY US OF ANY CHANGES OR CANCELLATIONS AT LEAST 6 HOURS IN ADVANCE OF PICK UP TIME SO WE CAN ADJUST OUR SCHEDULE.

 

Q : DO YOU NORMALLY KEEP STOCK OF ALL YOUR ITEMS LISTED ON YOUR WEBSITE?

A : WE HAVE A FEW ITEMS THAT WILL BE PART OF OUR NORMAL INVENTORY. HOWEVER, ALL THE ITEMS YOU SEE ONLINE IS LIMITED EDITION.

Q : WHAT HAPPENS IF AN ITEM IS PAID, BUT DEEMED OUT OF STOCK WHEN MY ORDER IS READY TO BE SHIPPED?

A : WE WILL TRY TO DO OUR BEST TO KEEP OUR ONLINE INVENTORY UP TO DATE. SOMETIMES THINGS HAPPEN BEYOND OUR CONTROL AND ORDERS COULD BE PLACED BY SOMEONE ELSE WANTING THE SAME ITEM(S). IF THIS HAPPENS WE WILL CONTACT YOU IMMEDIATELY AFTER WE DISCOVER AN OUT OF STOCK ITEM. IT WILL BE YOUR DECISION TO CHOOSE ANOTHER "LIKE" ITEM OR WE CAN ISSUE A REFUND FOR THE PRICE OF THE ITEM.

Q : RETURNS, EXCHANGES?

A : ONCE YOUR ITEM HAS SHIPPED AND TRACKED AS RECEIVED, WE ARE UNABLE TO ACCEPT RETURNS. PRIOR TO SHIPPING WE INSPECT OUR ITEMS TO ENSURE THE PRODUCT MEETS OUR STANDARDS. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT US. SHOULD YOU NEED AN EXCHANGE OF A SMALLER OR LARGER SIZE OF THE SAME COLOR/ LIKE ITEM PLEASE CONTACT US VIA EMAIL AND WE WILL CONTACT YOU TO DISCUSS YOUR OPTIONS.